Refund & Cancellation Policy
1. Overview
At Fitpack, we aim to provide reliable industrial products and a transparent
purchasing experience. This Refund & Cancellation Policy explains the conditions under which customers may request order cancellation, return products or receive refunds for purchases made through https://fitpack.com/.
Please review this policy carefully before placing an order.
2. Order Cancellation
Customers may cancel their orders before dispatch by logging into their registered account on our website, navigating to the My Orders section, and selecting the Cancel Order option for the respective order.
Cancellation requests will be reviewed and confirmed by Fitpack. An order cannot be cancelled once it has been dispatched, except where cancellation or another remedy is required under applicable law or expressly agreed by Fitpack.
For customized products, special manufacturing orders, made-to-order machinery or products manufactured to specific customer requirements, cancellation may not be possible once production or customization has started. Any applicable cancellation conditions will be communicated before the order is confirmed.
If a cancellation is approved after payment has been received, the applicable refund will be initiated in accordance with this policy.
3. Return Eligibility
Customers may request a return or replacement in the following circumstances:
• The product received is damaged.
• The wrong product has been delivered.
• The product has a manufacturing defect or a material discrepancy from the confirmed order.
• The product cannot be supplied as agreed in the confirmed order.
Customers should notify Fitpack within 48 hours of delivery for visible damage, shortages or incorrect products, and provide photographs, order details and supporting information.
For a manufacturing defect or an issue that could not reasonably be identified at delivery, customers should contact us promptly after discovering the issue.
Applicable manufacturer warranty terms and statutory rights will remain unaffected.
Return or replacement requests are subject to verification of the reported issue and the applicable product terms.
4. Products Not Eligible for Routine Returns
Unless the product is defective, damaged, incorrectly supplied, materially different from the confirmed order, or a return is otherwise required by law or agreed by Fitpack, the following may not be eligible for routine returns:
• Used, installed or modified products.
• Products damaged due to improper handling, misuse, incorrect installation or unauthorized repairs.
• Customized or made-to-order products manufactured according to customer-approved specifications.
• Products returned without prior authorization from Fitpack. Any applicable warranty or legal rights will continue to apply.
5. How to Request a Return or Refund
To request a cancellation, return, replacement or refund, please follow these steps:
1. Contact our customer support team using the contact details provided below.
2. Provide your order number, purchase date, product details and reason for the request.
3. Attach photographs or videos showing the damage, defect or incorrect product, where applicable.
4. Our team will review the request and communicate the next steps, including return instructions where applicable.
5. If the request is approved, the refund, replacement or other agreed resolution will be processed.
Please do not dispatch a product for return without receiving return instructions from our team.
6. Refund Processing Time
Once a cancelled order is received back by Fitpack, the refund will be initiated within 5–7 business days.
The time taken for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, payment method, or payment service provider.
Refunds for online payments will generally be processed to the original payment method used for the transaction, subject to applicable payment rules and laws.
If a refund is delayed beyond the communicated timeline, customers may contact our Email – group@fitpackindia.com for an update.
7. Shipping and Return Costs
If a return or replacement is approved because the product was damaged, defective, incorrectly supplied or materially different from the confirmed order, Fitpack will communicate the applicable return shipping arrangements and bear reasonable return shipping costs where the issue is attributable to Fitpack.
For other approved returns, any applicable return shipping or handling charges will be communicated to the customer before the return is arranged.
8. Non-Delivery and Order Cancellation by Fitpack
If Fitpack is unable to fulfil a confirmed order due to product unavailability, an
unavoidable supply issue or another reason attributable to Fitpack, we will inform the customer and discuss the available options.
Where an order is cancelled and a refund is due, the refund will be initiated within 5–7 business days after confirmation of the cancellation.
9. Partial Refunds and Replacements
Where only part of an order is affected, Fitpack may offer a partial refund,
replacement or another mutually agreed resolution, subject to the nature of the issue and applicable law.
Any refund amount and the resolution offered will be communicated to the customer before processing.
10. Contact Information
For order cancellations, returns, replacements or refund-related queries, please contact:
Business Name: S. Kumar Textile Mills
Website: https://fitpack.com/
Email: group@fitpackindia.com
Phone: +91-93144-46777
Business Address: 1st Floor, Khandelwal School, Opp. Janana Hospital, Chandpole, Metro Station, Jaipur, 302006
Please include your order number in all order-related communications so that our team can assist you efficiently.
