Terms & Conditions
Effective Date: 26 October 2026
1. Introduction
Welcome to Fitpack (https://fitpack.com/). These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it.
By accessing our website, placing an order or making a payment, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.
2. Business and Products
Fitpack deals in industrial products and solutions, including packaging machinery, stitching machines, industrial threads, PP/BOPP woven sacks and related products, as offered on our website.
Product availability, specifications, images, features and prices are provided for customer information. Customers should review the product description and technical specifications before placing an order.
3. Product Orders
Customers may place orders through the website or request quotations from our sales team, where applicable.
An order will be considered confirmed once the applicable order confirmation is communicated by Fitpack. For quotation-based or customized orders, written confirmation of specifications, pricing, quantities and payment terms may be required.
Fitpack reserves the right to decline or cancel an order where a product is unavailable, a pricing or technical error has occurred, payment cannot be verified, or fulfilment is not possible. If payment has already been received for an order that cannot be fulfilled, the applicable refund will be processed under our Refund & Cancellation Policy.
4. Pricing and Taxes
All prices and applicable charges will be communicated on the relevant product page, quotation or order confirmation.
Prices are stated in Indian Rupees (INR), unless otherwise specified. Applicable taxes, shipping charges and other additional costs will be disclosed before order confirmation or payment, as applicable.
5. Payment Terms
Payments may be made through the payment options available on our website, including online payment methods facilitated by our payment service provider.
Customers must provide accurate billing and contact information when placing an order.
An order will be processed subject to successful payment verification and any additional payment terms specified in the order confirmation or quotation.
6. Shipping and Delivery
Products will be shipped to the address provided by the customer, subject to serviceability and confirmation of the order.
Estimated delivery timelines and applicable shipping charges will be communicated on the product page, at checkout or during order confirmation, as applicable.
Delivery timelines are estimates and may be affected by logistics, transportation, availability or circumstances beyond our reasonable control. Fitpack will communicate material delivery delays where reasonably possible.
7. Cancellations, Returns and Refunds
Order cancellations, returns and refunds are governed by our separate Refund & Cancellation Policy, available at:
https://fitpack.com/refund-cancellation-policy/
Customers are requested to review that policy before making a purchase.
8. Product Inspection and Warranty
Customers should inspect delivered products and report any damage, shortage, incorrect product or other delivery-related issue within the timeframe specified in our Refund & Cancellation Policy.
Any manufacturer’s warranty or product-specific warranty will be governed by the applicable warranty terms communicated with the product or order.
Nothing in these Terms excludes any consumer rights or remedies that cannot lawfully be excluded.
9. Website Use and Intellectual Property
All website content, including text, graphics, logos, images and other materials, is owned by Fitpack or used with appropriate authorization, unless otherwise stated.
Users may not reproduce, distribute, modify or commercially exploit website content without prior written permission, except as permitted by applicable law.
Customers must not misuse the website, attempt unauthorized access, interfere with website operations or submit false or misleading information.
10. Limitation of Liability
Fitpack will make reasonable efforts to provide accurate product information and reliable services. To the extent permitted by applicable law, Fitpack will not be liable for indirect or consequential losses arising from website interruptions, inaccurate third-party information or delays beyond its reasonable control.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
11. Privacy and Personal Information
Customer information will be handled in accordance with our Privacy Policy. Information necessary to process orders, payments, deliveries and customer support may be shared with relevant service providers for those purposes, subject to applicable law.
12. Changes to These Terms
Fitpack may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised effective date. Changes will apply prospectively, subject to applicable law and any terms already agreed for confirmed orders.
13. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India. Subject to applicable law, disputes will be subject to the jurisdiction of the competent courts at [Insert City and State].
14. Contact Information
For questions regarding these Terms & Conditions, orders or products, please contact:
Business Name: S. Kumar Textile Mills
Website: https://fitpack.com/
Email: group@fitpackindia.com
Phone: +91-93144-46777
Business Address: 1st Floor, Khandelwal School,
Opp. Janana Hospital, Chandpole Metro Station, Jaipur, 302006
